Difference between revisions of "Troubleshooting"

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If you are experiencing technical difficulties, crashes, or connectivity issues while trying to play on our server, please look through the common solutions below. Most technical problems can be resolved by following these standard procedures.
If you are experiencing technical difficulties, crashes, or connectivity issues while trying to play on our server, please look through the common solutions below. Most technical problems can be resolved by following these standard procedures.


=== ❌ Client Crashes & Error Messages ===
=== ❌ mfc100.dll Missing ===


[[File:Gravity_Error_Screenshot.png|thumb|center|alt=Gravity Error Message|Gravity Error or Client Crash Example]]
[[File:mfc100.png|thumb|center|alt=mfc100.dll|mfc100.dll missing]]


{| class="wikitable mw-collapsible mw-collapsed" style="width:100%"
{| class="wikitable mw-collapsible mw-collapsed" style="width:100%"
|+ Q: I get a "Gravity Error" or the game crashes when entering specific custom maps (like Askald)[cite: 4].
|+ Q: I get an error saying "mfc100.dll is missing" when trying to launch the game.
|-
|-
| '''A:''' This occurs when your game client is missing the latest map or sprite data.  
| '''A:''' This error occurs when your operating system is missing the required Microsoft Visual C++ Redistributable files. Follow these steps to resolve it:
* Make sure you have downloaded our latest official '''GRF / Client Installer'''.
 
* Ensure you are using a clean, updated Ragnarok Online base folder before applying our server files.
# '''Download the Installer:''' Get the full runtime package from this [https://drive.google.com/file/d/1DQp5cdp7gOFAKo96fKhE2wegVZl1qkVm/view?usp=drive_link Google Drive Link].
* Run the updater/patcher as an Administrator to ensure all files are fully overwritten.
# '''Extract the Files:''' Unzip the downloaded `.zip` folder.
# '''Run the Installation:''' Open the extracted folder, look for the file named '''install_all''', right-click it, and select '''"Run as Administrator"'''.
# '''Restart Your PC:''' Once the installation completes, restart your computer and relaunch the game.
|}
|}


[[File:Client_Instant_Close.png|thumb|center|alt=Client Closes Instantly|Client Closing with No Error Message]]
=== ⚠️ Cannot init d3d ===
 
[[File:second_issue_image.png|thumb|center|alt=Issue Description|Cannot init d3d]]


{| class="wikitable mw-collapsible mw-collapsed" style="width:100%"
{| class="wikitable mw-collapsible mw-collapsed" style="width:100%"
|+ Q: The game client closes instantly without any error message when I try to open it.
|+ Q: I get an error saying "Cannot init d3d" when trying to launch the game.  
|-
|-
| '''A:''' This is usually caused by your Antivirus or Windows Defender blocking the client executable.
| '''Solution For Issue.
* Add your entire server game folder to the '''Exclusions list''' in Windows Defender or your third-party Antivirus software.
* Just open Setup.exe and close it
* Extract the client files again after setting the exclusion, as the antivirus may have already quarantined or deleted essential `.exe` or `.dll` files.
|}
|}


=== 🖥️ Display & Resolution Issues ===
=== ⚠️ ICG32.DLL Missing or Damage ===
 
[[File:Sf.png|thumb|center|alt=ICG32.DLL Error|ICG32.DLL Missing or Damage]]


{| class="wikitable mw-collapsible mw-collapsed" style="width:100%"
{| class="wikitable mw-collapsible mw-collapsed" style="width:100%"
|+ Q: The game screen is too small, or I get a "Failed to Set Graphic Device" error.
|+ Q: I get an error saying "ICG32.DLL Missing or damage" when trying to launch the game.  
|-
|-
| '''A:''' Your graphics settings or screen resolution need adjustment via the setup utility.
| '''A:''' This issue is usually related to graphics card compatibility with older DirectX versions. You can fix it using dgVoodoo by following these steps:
* Open your game folder and right-click on '''opensetup.exe''' or '''setup.exe''', then select "Run as Administrator".
* Inside the setup panel, choose your primary Graphic Device from the dropdown menu (instead of leaving it blank).
* Adjust the resolution to match your monitor's display settings, and ensure "Full Screen" or "Windowed Mode" is checked according to your preference.
|}
 
=== 🌐 Connectivity & Login Failures ===


{| class="wikitable mw-collapsible mw-collapsed" style="width:100%"
# '''Download the Tool:''' Get the dgVoodoo files from this [https://drive.google.com/file/d/1v-osBA1jBvEd3Fo9BnBOsYpUeaQNutkK/view?usp=sharing Google Drive Link].
|+ Q: I am stuck at "Rejected from Server" or "Failed to Connect to Server".
# '''Extract the Files:''' Unzip the downloaded folder and move all its contents directly into main server game folder.
|-
# '''Open Configurator:''' Inside your game folder, look for the file named '''dgVoodooCpl.exe''' and open it.
| '''A:''' This means your client cannot establish a secure link with our hosting nodes.
# '''Configure DirectX Settings:'''
* Check your internet connection or try restarting your router.
#* Go to the '''DirectX''' tab at the top.
* Ensure that your firewall is not blocking the game client's outbound network ports.
#* Under the Videocard dropdown menu, select '''dgVoodoo Virtual 3D Accelerated Card'''.
* If the server is undergoing scheduled updates or maintenance, announcements will be posted immediately in our official Discord channels.
#* Set the resolution option to match your monitor's native screen resolution.
# '''Apply Changes:''' Click on the '''Apply''' button at the bottom to save your settings, then relaunch the game.
|}
|}
---
[[Category:Server Info]]
[[Category:Guides]]

Latest revision as of 13:11, 13 July 2026

Troubleshooting Guide

If you are experiencing technical difficulties, crashes, or connectivity issues while trying to play on our server, please look through the common solutions below. Most technical problems can be resolved by following these standard procedures.

❌ mfc100.dll Missing

mfc100.dll
mfc100.dll missing
Q: I get an error saying "mfc100.dll is missing" when trying to launch the game.
A: This error occurs when your operating system is missing the required Microsoft Visual C++ Redistributable files. Follow these steps to resolve it:
  1. Download the Installer: Get the full runtime package from this Google Drive Link.
  2. Extract the Files: Unzip the downloaded `.zip` folder.
  3. Run the Installation: Open the extracted folder, look for the file named install_all, right-click it, and select "Run as Administrator".
  4. Restart Your PC: Once the installation completes, restart your computer and relaunch the game.

⚠️ Cannot init d3d

Issue Description
Cannot init d3d
Q: I get an error saying "Cannot init d3d" when trying to launch the game.
Solution For Issue.
  • Just open Setup.exe and close it

⚠️ ICG32.DLL Missing or Damage

ICG32.DLL Error
ICG32.DLL Missing or Damage
Q: I get an error saying "ICG32.DLL Missing or damage" when trying to launch the game.
A: This issue is usually related to graphics card compatibility with older DirectX versions. You can fix it using dgVoodoo by following these steps:
  1. Download the Tool: Get the dgVoodoo files from this Google Drive Link.
  2. Extract the Files: Unzip the downloaded folder and move all its contents directly into main server game folder.
  3. Open Configurator: Inside your game folder, look for the file named dgVoodooCpl.exe and open it.
  4. Configure DirectX Settings:
    • Go to the DirectX tab at the top.
    • Under the Videocard dropdown menu, select dgVoodoo Virtual 3D Accelerated Card.
    • Set the resolution option to match your monitor's native screen resolution.
  5. Apply Changes: Click on the Apply button at the bottom to save your settings, then relaunch the game.
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